FAQ

1. What is the voltage/phase for the machines?

We normally make it 220V/50Hz/Single Phase or 380V/50Hz/Three Phases. But it can be made accourding to clients'  demand, like 110V/60Hz/Single Phase, 400V/50Hz/Three Phases etc.

2. Will you make packaging before delivery, and what kind of packing box you will use?

For LCL cargo, we pack machines in export standard plywood boxes, no vermin, germs etc. help get better protection while transporting machines. For whole container cargo, sometimes no pack.

3. How long is the guarantee for your machines?

We promise guarantee as one year for non-human damage factor.

4. Do you supply spare part for machines?

If you want to change some parts after long time using, can contact us, we keep whole life spare parts supply.

5. What's the payment terms?

Our payment terms include T/T, L/C, Western Union, MoneyGram and trade assurance.

6. For machines delivery by sea, what document will you supply for customs clearance?

Usually we supply Bill of Lading(Telex Released), Packing List and Invoice freely. If you need original document, we can send by express. And can supply other documents as customers demand, like CE, CO etc.

You can leave message on our website,if you have any problem.Or you can Email wendy@machinehall.com or call +8618539931566 freely.