Service

Beside the machine quality,the service is one company kernel. There is our company's service tenet to provide high-quality  machinery to customers, and perfect pre sale, sale and after-sales service. To satisfy customer needs is an important part of marketing. For the majority of the new and old customers, our factory provides the following service commitments:
 
First, pre sale service
1, the company provides detailed information on the information and quality of all the products of the company.
2, we provide technical seminars for users, including product usage and maintenance, assembly, product functions and other technical problems. The company will send the best engineers and technicians to customer service and technology seminars.
3, the company set up a service hotline (+8618539931566) to allow users to answer various questions and questions related to the product.
 
Second, sales service
1, the new user, the marketing department calls the customer, inquired about the goods acceptance, including the product quality, in order to satisfy the customer demand, the transportation way, the packing and so on the customer request.
2, introduce the product to the user, and assist the user to install, introduce the use method and the technical requirement.
 
Thirdly, after-sales service
1, if our product has a quality problem, the customer receives a reply within 24 hours.
2, if the product has a quality problem, the company is responsible for maintenance until the customer is satisfied.
3, our company will provide a perfect online service system. If the product contains any quality, usage and other related problems, it can also be returned to you online or directly in the form of E-MAIL (wendy@machineahll.com). We will reply in the shortest time.
 
Fourth,the condition of service identification
1, there is a quality problem during the warranty period. If it is really caused by the product itself, our factory will provide free service.
2, there is a quality problem in the warranty period. Due to customer reasons, our factory will provide a favorable paid service.
3, after the warranty period, our company is willing to continue to provide preferential services.
 
Our service aim: to serve the user, to be responsible for the user and to make the customer satisfied.

Any problem you can contact me freely,we will feedback as soon as possible.